At Tmac Mobile, a countless number of hours are spent sourcing the best parts possible. Since we truly believe we have the best parts, we believe we should have the best warranty. Our warranty and return policies are as followed:
Diagnostic Information:
-Tmac Mobile offer's free diagnostics on devices.
-The free diagnositic covers up to fifteen minutes of diagnosis time.
-Beyond fifteen minutes, a technician will contact you with information. If the diagnostic is incomplete or it is determined that the device must be opened to complete the diagnostic, there will be a $25 bench fee for phones and tablets or $35 bench fee for laptops and computers if you would like to proceed.
Device Sales:
-No refunds or exchanges after Two days on all devices. Each device must be returned with all accessories and must not have physical or liquid damage. ( original packaging and not show any signs of use )
-All returns are subject to a $15 restocking fee.
-All devices sold come with a three Month warranty.
Warranty Statement:
-The Tmac Mobile warranty does not cover physical damage or liquid damage. Physical damage occurs when any part(s) of the device is broken due to accidents, abuse, misuse, and/or exposure to liquid prior to, or after the repair is completed by Tmac Mobile. Tmac Mobile technician has the discretion to void the warranty if they determine the device has sustained a different type of damage than what Tmac Mobile handled. In other words, our warranty only covers our work product and parts. -Not new damage.